Frequently Asked Questions

How do I book an appointment?

You can book directly through our online calendar, or send an enquiry through the Contact page and we'll follow up to schedule a time. Availability updates in real time, and you can always check whether we're online now or see when we're next available from the homepage.

How long does a typical repair take?

Most straightforward repairs are usually done within a single visit or a quick drop off. More involved jobs usually need more time, and we'll agree a timeframe upfront as part of the quote.

How much will my repair cost?

It depends on the service. Some jobs have a fixed price, others are quoted after we understand the scope, such as custom software or larger projects. Hourly services are billed only for the time actually spent, with a minimum hourly fee.

What payment methods do you accept?

We'll confirm accepted payment methods when your quote or invoice is issued. For fixed price services, you'll always know the cost before any work begins. There are never surprise fees added afterwards.

Do you guarantee your work?

Yes. If something we've repaired or set up stops working correctly because of the original issue, get in touch and we'll make it right. We keep a record of past work for every client, so follow up support is quick and you won't need to explain the problem again.

Do you offer on site visits or is everything remote?

That depends on the job. Some jobs are usually handled on site or as a drop off, like hardware issues or repairs. Other things can often be sorted out remotely, like software troubleshooting or account issues. When you get in touch, we'll let you know which option makes sense for your issue.

Do you work with businesses as well as individuals?

Yes, we support both. A lot of our work is with small businesses. That includes office networks, custom software and ongoing remote support. We also handle everyday repairs and setups for individual clients.

What if I'm not sure which service I need?

That's completely fine. Just describe the problem through the Contact page or when booking an appointment, and we'll figure out the right approach together. You don't need to know the technical details, just what's going wrong.

What kinds of computer hardware repairs do you handle?

We regularly handle hardware repairs as drop off jobs, from diagnosing a fault to fitting new parts or doing a full rebuild. If you're not sure whether your issue counts as hardware or software, just describe what's happening and we'll work it out.

Can you build me a custom PC?

Yes, custom PC assembly is one of our drop off services. Bring in your chosen parts, or we can help you plan a build. We'll put it together, test it and make sure everything's running properly before it goes back to you.

Will I lose my data during a repair?

We take care to protect your data, but repair work does carry some risk. An existing fault can sometimes get worse during testing, and some fixes need a full reinstall. We always recommend backing up anything important before a device is left with us or accessed remotely. Our Terms of Service covers this in more detail.